Trading at Sandbach Markets

All new traders are welcome

We welcome new traders to any of our regular markets. Traders can attend on a regular or casual basis, but must provide proof of identity (passport/driving licence/utility bill) and public liability insurance.

All traders must adhere to the Market Regulations, Shoppers’ Charter & Refund Policy and Traders’ Code of Conduct.

Choose which market suits your trading by visiting our Markets page. Regular traders will be required to complete an application form. Stall prices vary and special promotions are available.

Check out more at – Sandbach Market!

Shoppers Charter

1. Sandbach Town Council and the market traders wish to ensure that all customers enjoy the
experience of shopping at our markets.

2. We trust that customers will find the stallholders courteous and helpful and that the wide choice
and variety of goods and services on offer represent good value.

3. We continually try to ensure that customers will not experience any problems with their purchases. However, if a customer is not satisfied with the goods or service they receive, the customer should follow this procedure:

  • approach the stallholder concerned and ask to speak to the proprietor; take any receipts with you and explain the problem to the proprietor in a quiet and calm manner.
  • if the customer is unable to reach an agreement with the stallholder, they should advise the Market Supervisor of this situation.
  • if the Market Supervisor is unable to resolve the situation immediately, they will take full details of the problem and arrange to discuss the situation with the customer before an agreed date.
  • if for any reason the problem is not investigated and resolved within the agreed period of time, the customer can record the situation within the Sandbach Town Council Complaints procedure by phoning 01270 600800.

4. Please note that customers are entitled to certain protection when shopping in our markets.

5. Goods sold as new must not be faulty and must work correctly.

6. Goods must be safe and fit for the purpose for which they were purchased.

7. Goods must be as described, whether verbally, on the label or packaging or otherwise.

8. Services must be carried out in a proper and workmanlike fashion.

9. If the goods and services do not meet the above criteria the customer may be entitled to compensation in the form of a full refund or part of the purchase price, depending on how serious the defect and how quickly the problem is reported.

10. A customer is not legally entitled to compensation or redress if:

  • they have changed their mind over the colour, style, size of the article, seen a cheaper product elsewhere or have no further use for the goods.
  • the goods contain defects which were made known to the customer at the time of purchase or as described by a notice.
  • the goods have been mistreated or used for a purpose for which they were not intended.
  • the customer purchased goods with defects which ought to have been noticed at the time that the goods were purchased, for example seconds or goods from a second hand stall.
  • If you do not wish to follow this procedure you can seek independent professional advice from the Trading Standards Office.